Refund policy

This policy on the exercise of the right of withdrawal from the products and services offered is part of the General Terms and Conditions of Prirodnik Ltd.

VII. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

43. The consumer has the right to withdraw from the concluded contract in accordance with Article 50 of the Consumer Protection Act, without compensation or penalty and without giving any reason, within 14 working days from the date of receipt of the goods, and where he has ordered multiple goods with one order, which will be delivered separately, from the date on which he has accepted the last good.

44. The consumer may not exercise his right of withdrawal for goods made to his individual requirements. For example, goods for which the User has expressly stated that he wishes them to be engraved, inscribed, with added ornaments, fasteners or other parts /the list is non-exhaustive/ shall be considered as such.

45. The User may exercise his right of withdrawal in the event that he informs the Supplier of his decision before the expiry of the 14-day period referred to in paragraph 43 above.

46. The Customer may exercise their right to withdraw from the contract within the statutory withdrawal period by submitting an unequivocal statement of withdrawal using one of the following methods:

• by clicking the “Return items” button available in their customer account;
• by submitting the contact form available on the Website; or
• by sending a withdrawal request to info@prirodnik.com.

When submitting a withdrawal request through the customer account, the Customer shall select the relevant order, choose the item(s) to be returned, and, where applicable, specify the reason for the return. When submitting a withdrawal request by email or through the contact form, the Customer shall provide sufficient information to identify the order, including the order number, the item(s) to be returned, and the Customer’s name and contact details.

47. Upon receipt of the Customer’s withdrawal request, the Supplier shall promptly send an acknowledgement of receipt to the Customer’s email address. Such acknowledgement shall be provided without undue delay and no later than the first business day following receipt of the withdrawal request.

Where the withdrawal request is submitted through the “Return items” button, the Customer will receive an email confirming that the request has been received, together with further instructions for returning the goods where applicable.

48. Where the returned goods were part of a promotional offer, including but not limited to order-wide discounts, discounts granted upon the purchase of a certain number of products, or free delivery upon reaching a certain order value, the Supplier shall recalculate the value of the order based on the goods retained after the exercise of the right of withdrawal.

If, after the return of part of the goods, the conditions of the relevant promotional offer are no longer met, the discounts or other promotional benefits granted shall be deemed inapplicable, and the refundable amount shall be recalculated based on the regular prices of the retained goods and the applicable delivery costs, in accordance with the terms in force at the time the contract was concluded.

49. In the event that the User exercises his right of withdrawal, the Supplier shall refund to him all sums received without undue delay and not later than 14 days from the date on which he was notified of the User's decision to withdraw from the contract.

50. The Provider shall refund the amounts received using the same means of payment used by the User in the original transaction, insofar as this is possible, unless the User has expressly agreed to use another means of payment and provided that this does not entail any costs for the User.

51. The Supplier shall have no obligation to reimburse the additional costs of delivery of the goods.

52. Where the Consumer exercises his right to withdraw from the Contract, he shall send or deliver the Goods back to the Supplier or to a person authorised by him without undue delay and not later than 14 days from the date on which the Consumer has notified the Supplier of his decision to withdraw from the Contract. The deadline shall be deemed to have been complied with if the consumer sends or delivers the goods back to the Supplier before the expiry of the 14-day period. The cost of returning and handing over the goods shall be borne by the Consumer.

53. The Supplier may withhold payment of the Consumer's sums until it has received the goods or until the Consumer provides proof that it has sent the goods back, whichever is the earlier.

54. The User shall keep the goods received from the Supplier, their quality and safety during the period for exercising the right of withdrawal.

55. In the event of withdrawal from the contract, the goods shall be returned in their original packaging in their entirety in accordance with clause 36 above, complete with accompanying documentation /where available/ and without damage. The Supplier reserves the right, if the returned goods have damaged packaging, signs of use, scratches, bumps, missing accessories or other inconsistencies, to decide whether to accept the returned goods.

56. In the event that the purchased goods are in packaging sealed with a sticker or otherwise by its manufacturer, intended to certify its quality as a new and previously unused product, the User is entitled to return the goods only in their original form, with unopened packaging, together with the existing protective stickers, patches, caps, plugs or other signs intact. Otherwise, the User shall be liable for payment of the price he had to pay for the ordered item.